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Customer Service Partner (m/f/d)

Package Description

Britax Römer is a global leader in child mobility, making family travel safer with our range of child seats and pushchairs.

Römer was founded in Ulm, Germany in 1871 and has been setting new standards for the child safety industry for 50 years, thanks to our great people.

Our mission is: every child has the right to be safe and our goal is to protect millions of children on the streets worldwide.

We are looking for qualified candidates to make this a reality.

Britax Römer's European headquarters is located in Leipheim, which houses production, logistics and administration, as well as one of the world's most advanced crash test facilities for child seats. Our strong corporate values - Care, Trust and Curious - make for a strong company culture.

Main purpose of role:

To provide general support to our Customers and Consumers, placing orders, planning deliveries, handling aftersales queries for regions which ship from our European Warehouse in Germany, including Distributor regions and non-direct markets.

Key Accountabilities and Responsibilities:

  • Inputting orders and planning deliveries to trade customers.
  • Checking orders are entered with the correct price and customer discount.
  • Working closely with the warehouse and logistics team to ensure smooth deliveries.
  • Liaising with the Multi-Functional Team on more complex issues or in cases where further assistance is required to achieve an outcome for the customer.
  • Supporting Sales Representatives - resolving queries, processing orders, handling after sales issues.
  • Assisting customers by telephone, email and Social Media
  • Assisting in managing the B2B portal system via Microsoft Dynamics 365. Maintaining discounts and promotions.

Candidate Profile (Education/Competencies Required/Functional Skills/Technical Skills):

  • Customer Services background
  • Experience of order processing and managing customer accounts.
  • Has empathy for the customers situation
  • Ability to work in a fast-paced environment with ever changing priorities.
  • Computer literacy including Excel 
  • Communication skills – verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Experience of working with multiple order and customer management systems.
  • Proficient in German and English for business communication. Additional European languages an advantage.
  • Experience with MS D365/ AX 2012 an advantage.

We offer:

  • An attractive remuneration package
  • 30 days holiday with a 5-day week
  • Flexible working hours and mobile working
  • Versatile tasks and the freedom to realise your own ideas
  • Company pension scheme
  • Further training opportunities
  • Offers within the framework of company health management (fitness allowance, courses)
  • Employee discounts
  • Jubilee payments
  • and much more.

We look forward to welcoming you here.


Britax Romer


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